This Privacy Policy explains how TalkNaija collects, uses, stores and shares information when you use our website and services. TalkNaija connects people in Nigeria through spontaneous conversations. Where applicable law requires consent for particular processing, we will seek that consent.
1. Introduction
We aim to explain our information practices clearly. This policy should be read alongside the TalkNaija community guidelines and other applicable notices displayed on the service.
2. Information We May Collect
A. Guest identifiers
We may create and use a random identifier to support guest sessions and the operation of TalkNaija. Depending on the feature, this identifier may be stored in your browser or processed by our servers.
B. Call history
Call-history information may be stored in your browser or on our systems to provide history and related administrative functions.
C. Reports, blocked pairs and restrictions
If a user reports behaviour or a restriction is applied, we may process information needed to review reports, administer restrictions, prevent abuse and maintain platform safety.
D. Support messages
If you contact support, we may process the email address, message and other information you choose to provide so that we can respond and resolve your request.
E. Donations and payments
If you make a donation, we may process donation-related information such as the amount, email address where provided, transaction reference and payment status. Payments may be handled by Paystack or another supported payment provider. TalkNaija does not store payment-card details in its admin dashboard. Payment providers may process information under their own terms and policies.
3. Voice Conversations and Text Messages
TalkNaija facilitates live voice conversations and text messaging between users.
TalkNaija does not record or save conversation audio as part of its normal voice-conversation service. Text messages are transmitted between users but are not stored by TalkNaija.
Although conversations are designed to be anonymous, users should avoid disclosing passwords, financial information, private addresses, or other sensitive personal information to strangers.
4. Cookies and Browser Storage
TalkNaija may use browser storage to support functions such as a persistent random user identifier, blocked pairs, restriction information and call history. Clearing browser storage may affect these features.
Advertising partners may use cookies or similar technologies when advertising is enabled. You can manage available browser cookie settings, although disabling storage may affect how the website works.
5. How We Use Information
Information may be used to:
- Operate the website and connect available users.
- Provide call-history and browser-based features.
- Review reports and administer blocks or restrictions.
- Respond to support requests.
- Process and reconcile donations.
- Prevent abuse, maintain security and improve reliability.
- Meet applicable legal obligations.
Using TalkNaija as a guest does not mean that no information is processed.
6. Nigeria-Only Access and Technical Information
TalkNaija is intended for use within Nigeria. We may use IP-based checks or related network information to help determine whether access meets this geographic requirement. Hosting and infrastructure providers may also process IP addresses and connection information as part of delivering and securing the service.
7. When Information May Be Shared
Information may be processed by service providers needed to operate TalkNaija, including hosting and infrastructure providers, payment providers such as Paystack, and Google services used for search, measurement or advertising.
We do not sell personal information as a product. Information may also be disclosed when reasonably necessary to address abuse, protect users or the platform, comply with legal obligations, or respond to valid legal requests.
Third-party providers operate under their own applicable privacy policies and terms.
8. Advertising and Google AdSense
If advertising is enabled, Google and its advertising partners may use cookies, device identifiers or similar technologies to serve, measure or personalise ads, where permitted by applicable settings and law.
Advertising and consent practices may depend on your location, available settings and the services in use. For information about Google's data practices and available controls, consult Google's official privacy information and advertising settings.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including operating the service, handling reports, preventing abuse and meeting legal obligations. Different information categories may be retained for different periods. We do not promise one fixed retention period for every category.
10. Security
We take reasonable steps to protect information processed through TalkNaija. However, no website, network transmission or storage system can be guaranteed to be completely secure. You should also protect your device and avoid sharing sensitive information with strangers.
11. Privacy Requests
Subject to applicable law and legitimate safety or legal requirements, you may contact us to ask about information associated with you or request correction or deletion where applicable. We may need to verify your request before acting on it.
Contact: talknaija.support@gmail.com
Some information may need to be retained where reasonably necessary for safety, abuse prevention or legal obligations.
12. Children's Privacy
TalkNaija is intended exclusively for users aged 18 and above. Individuals under the age of 18 are not permitted to use the platform.
If we become aware that a person under 18 has used the service or that information has been collected from them, we may take appropriate steps, including restricting access and addressing the relevant information in accordance with applicable law.
13. Changes to This Policy
We may update this policy as TalkNaija develops, features change or legal requirements evolve. The latest update date will be displayed at the top of this page.
14. Contact TalkNaija
For privacy questions or requests, contact: talknaija.support@gmail.com